1. General / Introduction
Katazoom (“Katazoom,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose information when you visit or use https://katazoom.com/ (the “Website”), contact us, request a quote, submit project files, apply for a position, subscribe to our communications, or otherwise interact with Katazoom.
Katazoom provides commercial graphics, branding, design, printing, tinting, and related services. If you have questions about this Privacy Policy or our privacy practices, please contact us using the contact information provided below.
2. Information Collected
Katazoom may collect information that you voluntarily provide when you contact us, request a quote, submit a file, communicate with our team, subscribe to our newsletter or marketing communications, apply for a position, or otherwise interact with us. This information may include your name, email address, telephone or mobile number, company name, project requirements, questions or comments, photographs, artwork, design files, documents, resume information, and other information you choose to provide.
Katazoom may collect project files and other materials submitted through the Website’s file-upload, quote, or contact features. These materials may be used to understand your project requirements and provide requested services.
If you apply for a position through our Careers page, we may collect information included in your application or resume, such as your name, contact information, employment history, education, qualifications, and other information you choose to provide.
We may also automatically collect certain technical and usage information when you visit the Website, such as your IP address, device or browser information, pages visited, and information about how you interact with the Website. Cookies and similar technologies may also be used as described in this Privacy Policy.
3. How Information Is Used
Katazoom uses personal information to respond to inquiries and quote requests, understand project requirements, prepare estimates and proposals, communicate with customers and prospective customers, and provide requested products and services.
We may also use information to manage projects, schedule consultations or installations, provide project updates and reminders, review submitted project materials, coordinate production or installation, provide customer support, and manage shipping or fulfillment where applicable.
Where permitted by applicable law and, where required, with your consent, we may use your information to send newsletters, promotional communications, email marketing, or SMS/text messages. We may also use information to improve our Website and services, understand Website usage, maintain security, prevent misuse, and comply with legal obligations.
4. Sharing With Third Parties
Katazoom may share personal information with third-party service providers that help us operate our business, maintain the Website, communicate with customers, and provide requested services. These providers may include platforms used for email and SMS communications, such as ActiveCampaign, as well as providers supporting website hosting, analytics, file storage, production, printing, design, installation, shipping, fulfillment, and Website security.
Katazoom may also disclose personal information when required by applicable law or legal process, in response to lawful requests from governmental authorities, to protect the rights, property, or safety of Katazoom or others, to prevent fraud or misuse, or in connection with a merger, acquisition, sale of assets, or similar business transaction.
Katazoom may use third-party service providers, such as ActiveCampaign, to manage email and SMS communications on our behalf. Information necessary to provide these communications may be shared with these providers in accordance with their applicable terms and privacy practices.
5. SMS / Messaging Program
Katazoom offers an SMS/text messaging program to customers and prospective customers who choose to receive text messages. Mobile numbers are added to the program only when an individual provides the required consent through Katazoom’s designated opt-in process.
Katazoom may use SMS messages to provide quote updates, project updates, appointment or installation reminders, customer service communications, promotional messages, and other service-related information.
Message frequency may vary. You may opt out of receiving SMS messages at any time by replying STOP. For assistance, reply HELP or contact Katazoom at sales@katazoom.com or (864) 315-3023. Message and data rates may apply.
Katazoom does not sell or share mobile phone numbers or SMS opt-in information with third parties for their own marketing purposes.
6. Cookies & Tracking
Katazoom may use cookies and similar technologies to operate and improve the Website, understand Website traffic and usage, measure performance, and support marketing activities.
You may be able to manage or disable certain cookies through your browser settings. Disabling cookies may affect some Website functionality.
7. Data Retention & Security
Katazoom retains personal information for as long as reasonably necessary to provide requested services, manage customer and project relationships, maintain business records, comply with legal obligations, resolve disputes, and fulfill the purposes described in this Privacy Policy.
Katazoom uses reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of electronic transmission or storage can be guaranteed to be completely secure.
8. Your Choices
You may contact Katazoom with questions about the personal information we maintain about you and, where applicable, request access to, correction of, or deletion of your personal information. You may also unsubscribe from marketing emails at any time by using the unsubscribe link included in those communications.
If you receive SMS messages from Katazoom, you may opt out at any time by replying STOP. To submit a privacy-related request, please contact us using the information provided in the “Contact Information” section below.
9. Changes to This Policy
Katazoom may update this Privacy Policy from time to time to reflect changes to our business, Website, services, data practices, or applicable legal requirements.
When changes are made, we will update the “Last Updated” date at the top of this Privacy Policy. We encourage you to review this page periodically for the latest information about our privacy practices.
10. Contact Information
If you have questions about this Privacy Policy or Katazoom’s privacy practices, please contact us:
Katazoom
1419 South Buncombe Road, Suite 100
Greer, SC 29651
United States
Phone: (864) 315-3023
Email: sales@katazoom.com
Website: https://katazoom.com/